How do I book?
The easiest way to book is online via the website, but if you are experiencing difficulty please contact us, we are happy to help; our phones are answered 9am to 6pm Mon to Fri and 9am to 1pm at weekends.

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I cant get through on the phone, what can I do?

Contact us using the form and we'll call you. (Signal can be problematic out here in the countryside!)

 

How do I pay?
A deposit of 30% is required at the time of booking with the balance payable 6 weeks before arrival. We will invoice you for this via email as it becomes due. Payments can be made online via paypal, either using a paypal account or a credit/debit card using the link on your invoice. We can’t take payment over the telephone. Bookings made within 6 weeks of arrival must be paid in full at the time of booking.

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What other charges are there?
None. Gas and Electric are included. Bedding is included (Towels are extra)

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What are the arrival and departure times?
Arrival time is 4pm, early arrival 2pm ( £15 surcharge)
Departure time is 10am, late departure 11.30am  ( £15 surcharge)

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Can I stay for just one night?
Our minimum stay in peak season is 3 nights, off peak is 2 nights.
Shorter breaks may be offered subject to availability on a last minute basis - if so they will be enabled for on-line booking.

 

Are the lodges well equipped?
There is an oven / hob, microwave and dishwasher, iron and ironing board and all kitchen utensils you will need. All have a dining table and chairs.
All lodges have an LCD tv and dvd player in the living area and a TV in at least one bedroom.
There will be washing up liquid, dishwasher tablets, dish cloth, tea towel, bin bags, complimentary toiletries and a toilet roll in your lodge to get you started, but the lodges are self catering so do bring your own consumables!

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What should I bring with me?
You may consider a hairdryer, bathrobe and flip flops for getting to and from the hot tub, towels.

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Do all of the lodges have private hot tubs?
Yes. Each lodge has it’s own hot tub.

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Are the hot tubs covered?
No; they are open to the sky...lie back with a glass of wine and see the stars!

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Can you help me make our stay extra special?

Of course, just ask or choose from the following options:

Bubbly and Chocolates (Champagne or Sparkling Wine)

Rose and Petals (artificial / silk)

 

Can we use the hot tub in the rain / snow?
Yes- the water in the tub is hot regardless of the weather.

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Can I bring my dog / cat?
We allow 1 small dog per booking in Lomond 3, Lomond 5, Cleish 7 and Pentland 9. Dogs are not permitted in the bedrooms or soft furnishings and must be kept on a lead at all times; our chickens are free range and don’t appreciate being chased by dogs!
We don’t allow cats or other pets in any of the lodges.